Frequently Asked Questions (FAQ)

Have questions? We've got answers! If you can't find what you're looking for, feel free to contact us directly.

📦 Orders & Shopping

Q: How do I place an order?
A: Simply browse our collection, select your size, and click "Add to Cart". Then proceed to checkout and complete your purchase securely.

Q: Can I change or cancel my order after placing it?
A: Orders can only be changed or cancelled within 24 hours of placement. Please contact us immediately at support@revlux.shop or call +1 (929) 699-0778.

Q: How do I know my order was confirmed?
A: You will receive an order confirmation email with your invoice immediately after placing your order.

🚚 Shipping

Q: Do you offer free shipping?
A: Yes! We offer FREE shipping on all orders within the United States.

Q: How long does delivery take?
A: Orders are processed within 1–2 business days. Estimated delivery time is 7–13 business days, so total delivery is 8–15 business days.

Q: Do you ship internationally?
A: Currently, we only ship within the United States.

Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your delivery in real time.

🔄 Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery, provided the item is unworn, unused, and in its original packaging. Please visit our Return & Refund Policy page for full details.

Q: How long does a refund take?
A: Once we receive and inspect your return, refunds are processed within 10 business days to your original payment method.

Q: Can I exchange my shoes for a different size or color?
A: Yes! We offer exchanges for defective or incorrect items. Contact us within 7 days of delivery to request an exchange, subject to stock availability.

💳 Payments

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, and other secure payment methods.

Q: Is it safe to shop on Revlux?
A: Absolutely! Our store uses 256-bit SSL encryption and is fully PCI compliant. We never store your full credit card details.

Q: In what currency are prices listed?
A: All prices are listed in USD (US Dollars).

👟 Products & Sizing

Q: Do you sell both Men's and Women's shoes?
A: Yes! Revlux offers a wide range of Men's and Women's footwear for all occasions.

Q: How do I find the right size?
A: We recommend checking the size guide available on each product page. If you're unsure, feel free to contact us for help.

Q: What if I receive a damaged or defective item?
A: Please contact us within 48 hours of delivery with your order number and clear photos of the damage. We will arrange a free replacement or full refund at no extra cost.

💬 Still Have Questions?

We're here to help! Reach out to our support team:

• 📧 support@revlux.shop
• 📞 +1 (929) 699-0778
• 🏢 1621 Ohm Ave, Bronx, NY 10465, United States
• 🕐 Monday – Friday, 9:00 AM – 5:00 PM (ET)